The Short Version
All sales are final. We don't take buyer's-remorse returns on a printed novelty consumable. The product is what you ordered, and once it leaves our 3PL it can't be re-shelved.
Three exceptions get you a free replacement. No return required, we cover the replacement shipping:
- Damaged in transit.
- Material printing defect (extreme — not a small smudge).
- We shipped you the wrong product.
That's it. Everything below is the detail.
How to Request a Replacement
Within 7 days of delivery (per the carrier's tracking record), submit a contact form request with the subject "Return, exchange, or refund" and include:
- Your order number.
- Clear photos of the issue. For shipping damage, include a photo of the outer packaging.
- A short description of what's wrong.
We'll review it. If it qualifies, we ship a replacement to the original address at no charge. You keep the original — don't mail it back.
We may, at our discretion, refund instead of replacing.
What "Material Printing Defect" Means
It means the product is materially and obviously broken: the design is missing, the text is illegible across a substantial portion of the roll, large portions of the design are smeared or omitted, or the wrong product design was printed.
It does not mean:
- Minor variation in ink density or color shade.
- Slight differences from the product photo (paper, ink, and perforation alignment vary in any bulk-printed paper good).
- A small smudge, speck, or imperfection.
- Texture or feel of the paper not matching expectation.
This is novelty paper printed in bulk overseas. It is not museum-grade lithography.
Lost Shipments
If tracking shows no movement for 10+ consecutive days and the package hasn't arrived 21+ days after ship date, contact us. We'll open a carrier inquiry. If the carrier confirms the package is lost, we re-ship at no charge.
If tracking shows the package as delivered, we can't help — that one's between you, the carrier, and (if relevant) local authorities. Don't dispute a delivered package with us.
Wrong Address (Your Mistake)
If you entered an incomplete or wrong address and the carrier returns the package to us, we'll hold it for 14 days. Send us the corrected address and we'll re-ship — you pay the actual postage cost for the re-ship.
If 14 days pass with no corrected address, we cancel the order and refund the product price (not original shipping & handling).
If the carrier delivered to the address you typed at checkout, we can't help, even if it was the wrong address.
Cancellations
Orders go to fulfillment fast. To cancel, contact us immediately, ideally within an hour of ordering. After it ships, we can't recall it — the policy above applies.
Tracking
You'll get a tracking number by email when your order ships. If three business days pass after the "shipped" email and tracking still shows nothing, let us know and we'll chase it.
Before You Chargeback
Talk to us first. Most issues resolve in a business day or two through the contact form. Chargebacks filed without contacting us, or chargebacks inconsistent with this policy, may result in suspension of future order eligibility.
Domestic Only
We ship to U.S. addresses only. No international orders.
Your Statutory Rights
Nothing in this policy is intended to limit non-waivable rights you may have under your state's consumer-protection law. Where state law gives you more than what's offered above, the state law controls to that extent.
Reach a Human
Use the contact form. A human reads everything and replies within a couple of business days.